 | BackgroundJohn is very experienced. His background includes roles as Technical Writer, Process Developer, Lecturer, Trainer, Web Designer, Editor, and Proofreader. Please view John's portfolio for work samples, and his resume for career details. John trained originally as a librarian but became interested in computers in the early 1980s. His first computer was an Apple IIe and his first IT job was System Manager producing braille books using a VAX/VMS 11/750 minicomputer. In 1990, he began his technical communication career, writing a suite of manuals for a mainframe system and network management application, which is still used extensively throughout Australia and overseas. He has since worked mainly in the Software Development industry, but also in Networking, Education, Defence, Construction and Mining, Finance, and R&D for Manufacturing. He has worked in both the public and private sectors. He has written paper, online, and web documentation. Some documents to lengthy development and review cycles, some to incredibly tight deadlines with strict budgets. All high-quality, no matter how rapidly produced. He has written quality documents, including proces maps, templates, and forms, for a Business Process Management System preparing for ISO 9001:2001 certification. He is familiar with Configuration Management, Change Management, and Problem Management systems and processes. Audiences have included system managers, system administrators, system operators, hardware and software engineers (programmers), managers, engineers, general office staff, VET students, and university students. Types of documents have included guides, reference manuals, online help, web-based help, quick reference cards, training courses, tutorials, project plans, publication plans, policy statements, procedural instructions (to the key-stroke level), and various types of specifications. John has worked in teams and independently, as the lead writer on numerous projects, and as a free-lance documentation consultant. He has extensive experience working with many IT professionals including program managers, project managers, product managers, business analysts, software developers, testers, editors, proofreaders, and graphic designers. He is skilled using industry-standard documentation packages such as Word, FrameMaker, HDK, XDK, RoboHelp, AuthorIT, XHTML, XML, XSL, DocBook, and Visio. John enjoys his work because he loves learning. He especially enjoys the challenge of understanding complex concepts and explaining them to different audiences. | |
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